This chapter contained a lot of useful tips for presenting yourself well both in and out of the workplace. Since I am still fairly new to the office environment, it was nice reading some things that I have been doing well and some other items I could improve upon. I spend a lot of time on the phone, so I especially enjoyed the table with helpful phone tips.
The tips on teamwork were also helpful. I do not work in teams much at work, but will definitely be using some of these ideas for collaborative writing in the upcoming projects.
joekanemader 
I’ve also experienced this book as kind of a barometer of how I perform within the office. Most chapters yield a couple pats on the back, but there’s also always some things I find I could improve upon.
Excellent! A skill learned is never wasted. Sooner or later, you’ll find you have need of it.
The book is a nice, comprehensive overview on office communications. It is a good read for anyone new to the office workforce, or, those of us, like me, who have worked for many years and could use a refresher.